Refund policy

Returns & Refunds

We want you to love your STRYDRA gear. If something arrives damaged, defective or wrong, we'll make it right.

What's covered

Within 30 days of delivery, we'll send a free replacement or give you a full refund if your order:

• arrives damaged or defective,
• is the wrong item, size or colour compared with what you ordered, or
• is missing items.

How to make a claim

Email cenglobalelite@gmail.com within 30 days of delivery with:

• your order number, and
• clear photos showing the problem, plus the label or packaging where relevant.

We'll reply within 2 business days. In most cases you won't need to send the item back.

What's not covered

• Change-of-mind returns, or ordering the wrong size. Please check the size guide on each product page before you order.
• Items that have been worn, washed or damaged after delivery.
• Claims made more than 30 days after delivery.

Cancellations

You can cancel within 12 hours of placing your order for a full refund, as long as it hasn't shipped yet. Email us as soon as possible.

Refund timing

Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.